Terms of Service

By installing or otherwise using BumpZen (the "Service") you confirm that you are at least 18 years old, that you have the authority to enter into this agreement on behalf of your business, and that you accept these Terms in full. If you do not agree, do not install or use the Service.

BumpZen is an e-commerce conversion tool that helps merchants on Shopify, Wix, and WooCommerce display in-cart and post-purchase upsell offers to their customers. The Service includes, but is not limited to:

• Creating, configuring, and managing upsell and cross-sell offers
• Rendering offer widgets in the cart, post-purchase flow, and on product pages
• Analytics and per-offer performance reporting
• Integration with your store's checkout and order systems

Features available on your account depend on your active plan. Pricing and tier details are listed on the pricing page.

Access to the Service is granted through the OAuth flow of your Shopify, Wix, or WooCommerce store. You are responsible for the security of those credentials and for all activity that occurs under your account. Notify us promptly at hello@bumpzen.com if you suspect unauthorized use.

You agree not to:

• Use the Service for any unlawful purpose, or in violation of platform policies (including the Shopify Partner Program Policies, Wix App Market guidelines, and WooCommerce Marketplace terms)
• Reverse engineer, decompile, or attempt to extract source code from the Service
• Use the Service to display misleading, deceptive, or fraudulent offers to your customers
• Resell, sublicense, or otherwise transfer access to the Service without our prior written permission
• Interfere with or compromise the integrity, security, or performance of the Service

Your use of the Service is also governed by our Privacy Policy. By using the Service you consent to the data practices described there. We access your store data (orders, products, customers) only to the extent necessary to deliver the Service's functionality.

Subscription fees, where applicable, are billed through your platform's native billing system — the Shopify Billing API, Wix billing, or the WooCommerce subscription record tied to your store. All fees are non-refundable except where required by law. We reserve the right to change pricing with at least 30 days' notice.

The Service — including its software, design, documentation, and the BumpZen name — is owned by us and protected by applicable intellectual property laws. These Terms do not grant you any right to our trademarks, logos, or branding outside of the in-app use needed to operate the Service.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free, or that any results obtained from it will be accurate or reliable.

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, revenue, data, or goodwill — arising out of your use of the Service, even if we have been advised of the possibility of such damages. Our total aggregate liability under these Terms shall not exceed the fees you paid in the 30 days preceding the claim.

Either party may end this agreement at any time. You can do so by uninstalling the app or closing your account. We may suspend or terminate access if you breach these Terms or use the Service in a way that risks harm to us, your customers, or other merchants. Upon termination we will delete your store data within 30 days, except where retention is required by law.

We may update these Terms from time to time. When changes are material we will notify you via email or in-app notification before they take effect. Continuing to use the Service after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by and construed in accordance with applicable law. Any disputes arising out of or relating to the Service or these Terms shall be resolved through binding arbitration, except where prohibited by applicable law.

Questions about these Terms? Email us at hello@bumpzen.com and a real person will get back to you.